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Having trouble with your order? Don't worry - we're here to help!
Although rare, occasionally we may have to short pack your order if we have sold out of a particular product. In such a case, you will receive advanced communication via email and we will process a refund for the item(s) when shipping your order (ref
On the day of your delivery, you should receive a text from us that gives you your delivery slot. The text will also include a link to DPD, our courier's website, where you can request alternative delivery instructions (leave with neighbour etc). *If
In the rare event that items have been damaged in transit, please contact Customer support here. Please provide Customer Support with:
For answers to all commonly asked questions, you can visit our Support CentreĀ hereĀ where you will find short and informative articles that will help you. Email. You can always pop us an email an [email protected] with an explanation of your issu
When you open your chicken, you may notice an unusual smell; this is because our chicken has been vacuum packed. We vacuum-pack our chicken to ensure that the product stays fresh. This also means that we don't have to add salt, water or preservatives
Unfortunately, we do not accept returns. We pride ourselves on the freshness and quality of our service and therefore due to the perishable nature of MuscleFood products, we are unable to accept their return. If you have any further question in relat
If youāve received a voucher code and it is not working when you apply it to your basket, please ensure the code has been entered correctly. Please be aware that some of our promotions and codes come with a very strict time frameĀ in which you should
Your refund will be credited to the account or card used to place the order and should be visible in your account within 10 working days of the refund being processed. Should the refund not appear in your account within this timeframe, please contact
If you're having trouble with the website, we suggest that you try the following as a first course of action:. You may need to delete your cookies and clear your cache. A cookie is a small file we store on your computer to let us know who you are nex
Most technical issues can be resolved by clearing your browser's cache and cookies. You'll also need to make sure that you accept our cookies. If you're not sure how to clear your mobile browser's cache and cookies, please see below:. If you're using
We know our meat can sometimes look a bit darker than products you may find in a supermarket, but don't worry - this is perfectly normal and is a result of the process we use to package our meats.You see, we vacuum pack some of our beef products in a
All our meat is weighed and will be a minimum weight as shown on the website before purchase. We vacuum pack some of our products which makes it look smaller when in the packet but we promise all your meat will weigh the same as advertised.