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Order issues 📦

Having trouble with your order? Don't worry - we're here to help!

My order is missing items!

Although rare, occasionally we may have to short pack your order if we have sold out of a particular product. In such a case, you will receive advanced communication via email and we will process a refund for the item(s) when shipping your order (ref

My order hasn't arrived

On the day of your delivery, you should receive a text from us that gives you your delivery slot. The text will also include a link to DPD, our courier's website, where you can request alternative delivery instructions (leave with neighbour etc). *If

My products have arrived damaged

In the rare event that items have been damaged in transit, please contact Customer support here. Please provide Customer Support with:

How to contact us

For answers to all commonly asked questions, you can visit our Support Centre here where you will find short and informative articles that will help you. Email. You can always pop us an email an [email protected] with an explanation of your issu

My chicken smells strange!

When you open your chicken, you may notice an unusual smell; this is because our chicken has been vacuum packed. We vacuum-pack our chicken to ensure that the product stays fresh. This also means that we don't have to add salt, water or preservatives

Do you accept returns?

Unfortunately, we do not accept returns. We pride ourselves on the freshness and quality of our service and therefore due to the perishable nature of MuscleFood products, we are unable to accept their return. If you have any further question in relat

My discount code is not working!

If you’ve received a voucher code and it is not working when you apply it to your basket, please ensure the code has been entered correctly. Please be aware that some of our promotions and codes come with a very strict time frame in which you should

I am waiting for a refund - When will I receive it?

Your refund will be credited to the account or card used to place the order and should be visible in your account within 10 working days of the refund being processed. Should the refund not appear in your account within this timeframe, please contact

Problem with the website

If you're having trouble with the website, we suggest that you try the following as a first course of action:. You may need to delete your cookies and clear your cache. A cookie is a small file we store on your computer to let us know who you are nex

Problem with the mobile site

Most technical issues can be resolved by clearing your browser's cache and cookies. You'll also need to make sure that you accept our cookies. If you're not sure how to clear your mobile browser's cache and cookies, please see below:. If you're using

My meat looks a darker colour

We know our meat can sometimes look a bit darker than products you may find in a supermarket, but don't worry - this is perfectly normal and is a result of the process we use to package our meats.You see, we vacuum pack some of our beef products in a

My meat looks smaller than in the pictures

All our meat is weighed and will be a minimum weight as shown on the website before purchase. We vacuum pack some of our products which makes it look smaller when in the packet but we promise all your meat will weigh the same as advertised.