# main-musclefood

> Public Help Center articles for main-musclefood.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How do I change my delivery date?](https://help.musclefood.com/en-US/how-do-i-change-my-delivery-date-389209.md): Once an order has been placed and payment made, your order will immediately start processing. You will therefore be unable to amend the delivery date yourself. In order to move the delivery date of your order, please Contact Customer Support
- [Can I change the email address on my account?](https://help.musclefood.com/en-US/can-i-change-the-email-address-on-my-account-389210.md): Yes, absolutely!. All you have to do is drop us a message detailing the change you'd like to make and one of our dedicated customers support team members will make the switch for you.
- [How do I update my delivery address?](https://help.musclefood.com/en-US/how-do-i-update-my-delivery-address-389211.md): Updating your delivery address is super easy to do. Simply:. Please note - any changes need to be made 48 hours before your delivery date for them to affect your next order. After this, any changes will affect the following order. Don't forget, you c
- [How do I edit my phone number?](https://help.musclefood.com/en-US/how-do-i-edit-my-phone-number-389212.md): To update your phone number, simply:. Please note - any changes need to be made 48 hours before your delivery date for them to affect your next order. After this, any changes will affect the following order. Don't forget, you can always drop us a mes
- [How do I update my Password?](https://help.musclefood.com/en-US/how-do-i-update-my-password-389213.md): We've made it super easy for you to update your password. All you have to do is:. If you still have issues logging in, please don't hesitate to drop us a message and one of our dedicated customer support team members will be happy to help.
- [How do I update Marketing preferences?](https://help.musclefood.com/en-US/how-do-i-update-marketing-preferences-389214.md): You can update your marketing preferences by clicking on 'My Account' at the top right of the page. Then, on the right-hand side, click 'Preference centre'. Here you can amend and save your preferences. If there are any issues please don't hesitate t
- [How secure are my details?](https://help.musclefood.com/en-US/how-secure-are-my-details-389215.md): Here at MuscleFood, we take your privacy and security very seriously. That's why we use state of the art encryption tools and security measures to ensure your safety when purchasing from the MuscleFood site. These systems help safeguard you from unau
- [Can I pause or cancel my subscription?](https://help.musclefood.com/en-US/can-i-pause-or-cancel-my-subscription-429472.md): Of course! If you go away on holiday we can put your deliveries on hold until you return or deliver to another address. If you want to pause your plan:. Or, if you want to cancel your plan:
- [How flexible is my subscription?](https://help.musclefood.com/en-US/how-flexible-is-my-subscription-429482.md): Very - you're in complete control of your subscription!. Once you choose your delivery frequency (every two, four, six or, eight weeks) you'll receive deliveries in line with your schedule, but you can always skip a week or cancel the subscription be
- [How do I make changes to my subscription?](https://help.musclefood.com/en-US/how-do-i-make-changes-to-my-subscription-429486.md): Here at MuscleFood we believe that your subscription should be flexible to fit around your life. That's why there are lots of things you can update and change when they make sense for you. Any changes need to be made 48 hours before your delivery dat
- [Can I pay with cash?](https://help.musclefood.com/en-US/can-i-pay-with-cash-389216.md): Unfortunately not - we only accept online payments. This is so the whole MuscleFood experience is as seamless and simple as possible.
- [When will you charge me?](https://help.musclefood.com/en-US/when-will-you-charge-me-389217.md): When you first sign up to MuscleFood, we will take payment for your order straight away. This will lock in your order so if you need to make any changes, you can contact us and we can look to help. Please note: Processing orders involves printing lab
- [How do refunds work?](https://help.musclefood.com/en-US/how-do-refunds-work-389218.md): After all of the love that goes into our delicious products, we’re confident that you’ll keep coming back for more. If you’re expecting a refund, please allow 5-10 business days for this to reach your bank account, though it usually comes back much s
- [What happens if my payment fails?](https://help.musclefood.com/en-US/what-happens-if-my-payment-fails-389219.md): When you place your first order with us, payment will be taken straight away. If this payment fails your order will not be processed. If you have problems paying for your order, check and try the following:. What is SCA?
- [What payment methods do you accept?](https://help.musclefood.com/en-US/what-payment-methods-do-you-accept-389220.md): We accept debit and credit card payments via:. We also accept online payments through:
- [Can I place an order for a promotion that's expired?](https://help.musclefood.com/en-US/can-i-place-an-order-for-a-promotion-thats-expired-432728.md): Many of our promotions and offers are subject to strict order deadlines due to the amount of limited stock available at the time. Unfortunately, this means that we cannot accept orders using expired promotions/discounts. Please keep an eye on our web
- [Where do you deliver to?](https://help.musclefood.com/en-US/where-do-you-deliver-to-389221.md): We are pleased to serve almost all parts of Great Britain. To ensure your order remains fresh we require special packaging, gel ice packs and a 24-hour delivery service. If our couriers cannot deliver within 24-hours, we will not be able to deliver y
- [Delivery Costs](https://help.musclefood.com/en-US/delivery-costs-432665.md): If your order is below £80.00, we charge a flat rate of £5.99 for premium tracked delivery. Even better, if your order is £80.00 or above, delivery is just £1.00 😀. Northern Ireland Deliveries. We're not currently delivering to Northern Ireland, but
- [My food has arrived with short use by dates, what do I do?](https://help.musclefood.com/en-US/my-food-has-arrived-with-short-use-by-dates-what-do-i-do-432653.md): We don't add any salt or preservatives to any of our fresh meat and fish and this can mean that our products may occasionally be shorter dated than you first anticipated. Please be advised that all of our fresh meat and fish should have a minimum of
- [Delivery Slot Availability](https://help.musclefood.com/en-US/delivery-slot-availability-432697.md): The good news is with MuscleFood you can choose your very own delivery date at checkout so your goods will arrive on a day that suits you. Unfortunately, it is not possible to select a time slot. But, you will be notified of your orders estimated del
- [How is my order delivered?](https://help.musclefood.com/en-US/how-is-my-order-delivered-389222.md): Our team packs each order with special care. Each delivery box contains gel packs and insulation that keep the food fresh during transit.
- [My products have arrived damaged - What do I do?](https://help.musclefood.com/en-US/my-products-have-arrived-damaged---what-do-i-do-432666.md): In the rare event that items have been damaged in transit, please contact our dedicated Customer Support team who will be happy to assist you. Please provide Customer Support with:
- [What happens if I'm out?](https://help.musclefood.com/en-US/what-happens-if-im-out-389223.md): We know that life’s busy, so we’ve made it super simple for you to still get your tasty food without being home. The driver can leave your box in your specified safe place and our boxes are kept fresh until 9pm thanks to our insulating packaging - re
- [What days do you deliver?](https://help.musclefood.com/en-US/what-days-do-you-deliver-389224.md): You can choose to receive your tasty MuscleFood goodies any day from Monday to Saturday. Your order will arrive between 8am-9pm and you'll receive an estimated 2-hour delivery slot from DPD on the morning of your delivery day. If you're going to be o
- [How do I track my order?](https://help.musclefood.com/en-US/how-do-i-track-my-order-389225.md): We will send you an email to let you know once your order has started its journey. There you'll find a tracking link so you can see where your order is in transit. For the best tracking experience, we recommend downloading the DHL app, where you can
- [What if I have a problem with my delivery?](https://help.musclefood.com/en-US/what-if-i-have-a-problem-with-my-delivery-389226.md): We're always here to help so if you are having an issue with a delivery please reach out to our customer service team. The DHL app can also help with tracking your order right up to your door, updating delivery instructions and even leaving a photo o
- [Are your products Gluten Free?](https://help.musclefood.com/en-US/are-your-products-gluten-free-389235.md): While some of our products have No Gluten Containing Ingredients, due to the handling of gluten in our manufacturing and distribution sites, we cannot state that these products are Gluten-Free as there is a small risk of cross-contamination. Every pr
- [Can I heat the prepped meals in the oven?](https://help.musclefood.com/en-US/can-i-heat-the-prepped-meals-in-the-oven-389227.md): You'll find all the instructions on how to heat up your prepped meals in the microwave on the packaging. They can be heated up from either chilled or frozen.
- [What if there are issues with my products?](https://help.musclefood.com/en-US/what-if-there-are-issues-with-my-products-389228.md)
- [Can I freeze my MuscleFood?](https://help.musclefood.com/en-US/can-i-freeze-my-musclefood-389229.md)
- [How long do the products last?](https://help.musclefood.com/en-US/how-long-do-the-products-last-389230.md): Your MuscleFood goods will arrive with a minimum of 3 days on the use by date. But, if you are planning on consuming any of your items after this time, please check the product packaging for instructions on how to freeze them to ensure freshness.
- [How will I know what your products contain?](https://help.musclefood.com/en-US/how-will-i-know-what-your-products-contain-389236.md): All our items on the website have a full nutritional and ingredients breakdown listed on the product page of the website and on the packaging.
- [Can I return items?](https://help.musclefood.com/en-US/can-i-return-items-389231.md): Unfortunately, we do not accept returns. We pride ourselves on the freshness and quality of our service and therefore due to the perishable nature of MuscleFood products, we are unable to accept their return. We send all your goods on a next-day deli
- [What size are the prepped meals?](https://help.musclefood.com/en-US/what-size-are-the-prepped-meals-389232.md): Our prepped meals are designed for one person. But we are working on bigger portion sizes so look out for updates by joining our mailing list!. Meal for one = from 340-490g
- [Where are the spice ratings for your ready meals?](https://help.musclefood.com/en-US/where-are-the-spice-ratings-for-your-ready-meals-389233.md): Like a little bit of spice? Then you'll be glad to know we have a range of meals meeting different spice ratings just for you! From spicy to mild and everything in between, we've something to suit your tastes. For an easy view of what's hot, and what
- [Where can I find the nutritional information?](https://help.musclefood.com/en-US/where-can-i-find-the-nutritional-information-389234.md): You'll be able to see the nutritional information for all of our products on their individual product pages on the MuscleFood website and on the product packaging when it arrives with you. If you can't find what you're looking for or have any further
- [Where do we source our meat?](https://help.musclefood.com/en-US/where-do-we-source-our-meat-432721.md): All of our meat is specially hand-picked and sourced from farms where animal welfare is paramount. We source all of our free range, grass fed beef from a variety of British, Irish, Brazilian and specific EU farms to ensure we’re always able to offer
- [Product Nutritional Information](https://help.musclefood.com/en-US/product-nutritional-information-432722.md): We take care to ensure nutritional values are typical of the product on offer and information is accurately determined by using either UKAS accredited laboratories, software calculation tools or from our approved suppliers to ensure stated nutritiona
- [Will my order arrive fresh?](https://help.musclefood.com/en-US/will-my-order-arrive-fresh-432723.md): All of our meat is delivered in specially designed temperature controlled boxes that stay chilled for up to 24 hours. However, we would recommend unpacking your order as soon as your are in receipt of it. Your MuscleFood meats are protected by using:
- [Product Substitutions and Out of Stock Items](https://help.musclefood.com/en-US/product-substitutions-and-out-of-stock-items-432725.md): On rare occasions - an unexpected surge in demand for a particular product can lead to it becoming temporarily out of stock. If this happens to a product that you have ordered, we will substitute that item with another related product. If this happen
- [Price Changes](https://help.musclefood.com/en-US/price-changes-432726.md): Due to increased UK demand for certain meat products, we may occasionally have to increase product prices in line with new costs. We hate having to do this, so where possible we will always try to absorb the extra cost. We are committed to offering g
- [New Product Suggestions](https://help.musclefood.com/en-US/new-product-suggestions-432727.md): Here at MuscleFood we are always looking for new and exciting additions to our range. We also love to hear from our loyal customers about what you would love for us to get in. If you have any new product suggestions, please email them over to npd@mus
- [How do I apply a discount code to my order?](https://help.musclefood.com/en-US/how-do-i-apply-a-discount-code-to-my-order-389237.md): When placing your order and once you've landed on the checkout page, you'll see an option on the right to add a discount code. Once entered hit 'Apply' and it should deduct accordingly. Don't forget, you can always drop us a message if you get stuck.
- [Do I need an account to place an order?](https://help.musclefood.com/en-US/do-i-need-an-account-to-place-an-order-389238.md): Nope! You can create an account at checkout whilst placing your order, or you can sign up here.
- [What does delivery cost?](https://help.musclefood.com/en-US/what-does-delivery-cost-389239.md): If your order is below £80, we charge a flat rate of £5.99 for premium tracked delivery. Even better though, if your order is £80 or above, your delivery costs will be £1 😀
- [Is there a minimum order value?](https://help.musclefood.com/en-US/is-there-a-minimum-order-value-434958.md): The minimum order value across the site is £40. Minimum order amounts are common when purchasing fresh products online, you may even find that ours is less than some of the big supermarkets.
- [My order is missing items!](https://help.musclefood.com/en-US/my-order-is-missing-items-389240.md): Although rare, occasionally we may have to short pack your order if we have sold out of a particular product. In such a case, you will receive advanced communication via email and we will process a refund for the item(s) when shipping your order (ref
- [My order hasn't arrived](https://help.musclefood.com/en-US/my-order-hasnt-arrived-389241.md): On the day of your delivery, you should receive a text from us that gives you your delivery slot. The text will also include a link to DPD, our courier's website, where you can request alternative delivery instructions (leave with neighbour etc). *If
- [My products have arrived damaged](https://help.musclefood.com/en-US/my-products-have-arrived-damaged-389242.md): In the rare event that items have been damaged in transit, please contact Customer support here. Please provide Customer Support with:
- [How to contact us](https://help.musclefood.com/en-US/how-to-contact-us-389243.md): For answers to all commonly asked questions, you can visit our Support Centre here where you will find short and informative articles that will help you. Email. You can always pop us an email an support@musclefood.com with an explanation of your issu
- [My chicken smells strange!](https://help.musclefood.com/en-US/my-chicken-smells-strange-432698.md): When you open your chicken, you may notice an unusual smell; this is because our chicken has been vacuum packed. We vacuum-pack our chicken to ensure that the product stays fresh. This also means that we don't have to add salt, water or preservatives
- [Do you accept returns?](https://help.musclefood.com/en-US/do-you-accept-returns-432701.md): Unfortunately, we do not accept returns. We pride ourselves on the freshness and quality of our service and therefore due to the perishable nature of MuscleFood products, we are unable to accept their return. If you have any further question in relat
- [My discount code is not working!](https://help.musclefood.com/en-US/my-discount-code-is-not-working-432703.md): If you’ve received a voucher code and it is not working when you apply it to your basket, please ensure the code has been entered correctly. Please be aware that some of our promotions and codes come with a very strict time frame in which you should
- [I am waiting for a refund - When will I receive it?](https://help.musclefood.com/en-US/i-am-waiting-for-a-refund---when-will-i-receive-it-432704.md): Your refund will be credited to the account or card used to place the order and should be visible in your account within 10 working days of the refund being processed. Should the refund not appear in your account within this timeframe, please contact
- [Problem with the website](https://help.musclefood.com/en-US/problem-with-the-website-432719.md): If you're having trouble with the website, we suggest that you try the following as a first course of action:. You may need to delete your cookies and clear your cache. A cookie is a small file we store on your computer to let us know who you are nex
- [Problem with the mobile site](https://help.musclefood.com/en-US/problem-with-the-mobile-site-432720.md): Most technical issues can be resolved by clearing your browser's cache and cookies. You'll also need to make sure that you accept our cookies. If you're not sure how to clear your mobile browser's cache and cookies, please see below:. If you're using
- [My meat looks a darker colour](https://help.musclefood.com/en-US/my-meat-looks-a-darker-colour-434960.md): We know our meat can sometimes look a bit darker than products you may find in a supermarket, but don't worry - this is perfectly normal and is a result of the process we use to package our meats.You see, we vacuum pack some of our beef products in a
- [My meat looks smaller than in the pictures](https://help.musclefood.com/en-US/my-meat-looks-smaller-than-in-the-pictures-434961.md): All our meat is weighed and will be a minimum weight as shown on the website before purchase. We vacuum pack some of our products which makes it look smaller when in the packet but we promise all your meat will weigh the same as advertised.
- [Press and Media enquiries](https://help.musclefood.com/en-US/press-and-media-enquiries-389244.md): For Press, Media, Brand or Influencer collaborations please email brandteam@musclefood.com
- [Product Substitutions and Out of Stock Items](https://help.musclefood.com/en-US/product-substitutions-and-out-of-stock-items-389245.md): On rare occasions - an unexpected surge in demand for a particular product can lead to it becoming temporarily out of stock. If this happens to a product that you have ordered, we will either:. *Short Packing - this is where an item you have ordered
- [Product nutritional information](https://help.musclefood.com/en-US/product-nutritional-information-389247.md): We take care to ensure nutritional values are typical of the product on offer and information is accurately determined by using either UKAS accredited laboratories, software calculation tools or from our approved suppliers to ensure stated nutritiona
- [Problems with the mobile site](https://help.musclefood.com/en-US/problems-with-the-mobile-site-389248.md): Most technical issues can be resolved by clearing your browser's cache and cookies. You'll also need to make sure that you accept our cookies. If you're not sure how to clear your mobile browser's cache and cookies, please see below:. If you're using
- [Problem with the website](https://help.musclefood.com/en-US/problem-with-the-website-389249.md): If you're having trouble with the website, we suggest that you try the following as a first course of action:. 1. Delete your cookies and clear cache. You may need to delete your cookies and clear your cache. A cookie is a small file we store on your