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MuscleFood

<p id="isPasted" style="margin: -4px 0px 1.5em; font-weight: 400; font-style: normal; font-family: neue-haas-grotesk-text, sans-serif !important; color: rgb(88, 88, 88); overflow-wrap: break-word; font-size: 14px; line-height: 1.55em; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">In the rare event that items have been damaged in transit, please contact our dedicated Customer Support team who will be happy to assist you.<p style="margin: -4px 0px 1.5em; font-weight: 400; font-style: normal; font-family: neue-haas-grotesk-text, sans-serif !important; color: rgb(88, 88, 88); overflow-wrap: break-word; font-size: 14px; line-height: 1.55em; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please provide Customer Support with:<ul style="padding: 0px; margin: 0px 0px 1.5em 25px; font-size: 14px; color: rgb(88, 88, 88); line-height: 1.55em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="line-height: 1.55em; font-weight: 400; font-style: normal; color: rgb(88, 88, 88); font-size: 14px; margin-bottom: 10px; font-family: Inter;">Your order number</li><li style="line-height: 1.55em; font-weight: 400; font-style: normal; color: rgb(88, 88, 88); font-size: 14px; margin-bottom: 10px; font-family: Inter;">Photographs of the damaged items (these can be attached to your ticket via the Help Beacon in the bottom right of this page)</li></ul>

In the rare event that items have been damaged in transit, please contact our dedicated Customer Support team who will be happy to assist you. Please provide Customer Support with:

My products have arrived damaged - What do I do?

Delivery 🚚

How do I change my delivery date?

Can I change the email address on my account?

How do I update my delivery address?

How do I edit my phone number?

How do I update my Password?

How do I update Marketing preferences?

How secure are my details?

Can I pause or cancel my subscription?

How flexible is my subscription?

How do I make changes to my subscription?

Your account & Subscription 😎

Can I pay with cash?

When will you charge me?

How do refunds work?

What happens if my payment fails?

What payment methods do you accept?

Can I place an order for a promotion that's expired?

Payments & Promos 💷

Where do you deliver to?

Delivery Costs

My food has arrived with short use by dates, what do I do?

Delivery Slot Availability

How is my order delivered?

What happens if I'm out?

What days do you deliver?

How do I track my order?

What if I have a problem with my delivery?

Are your products Gluten Free?

Can I heat the prepped meals in the oven?

What if there are issues with my products?

Can I freeze my MuscleFood?

How long do the products last?

How will I know what your products contain?

Can I return items?

What size are the prepped meals?

Where are the spice ratings for your ready meals?

Where can I find the nutritional information?

Where do we source our meat?

Product Nutritional Information

Will my order arrive fresh?

Product Substitutions and Out of Stock Items

Price Changes

New Product Suggestions

Is MuscleFood Halal?

About our products 🍲

How do I apply a discount code to my order?

Do I need an account to place an order?

What does delivery cost?

Is there a minimum order value?

How does it work? 💡

My order is missing items!

My order hasn't arrived

My products have arrived damaged

How to contact us

My chicken smells strange!

Do you accept returns?

My discount code is not working!

I am waiting for a refund - When will I receive it?

Problem with the website

Problem with the mobile site

My meat looks a darker colour

My meat looks smaller than in the pictures

Order issues 📦

Press and Media enquiries

Product nutritional information

Product & Stock Queries 👩‍💻

Problems with the mobile site

Website Support 🔧

My products have arrived damaged - What do I do?Updated 2 months ago